Webinar: Customer Experience and the Multi Channel Challenge
How to enhance delighted customers without overburdening Customer Services
Over the last two decades, customers that buy chemicals are increasingly asking suppliers’ customer service to manage their requests through multiple channels - from classic EDI to current API's, from in-house portals to procurement hubs, from faxes to emails. On the flip side, this same supplying organization is trying to control access, through user self-service portals and ordering applications. This creates a time and talent squeeze in customer service. How do you enhance the customer experience and increase customer delight, while managing the standardization requirements to interact with a modern supply chain?
The answer is to have a Multi-Channel approach to collaboration that eases the day-to-day interactions between suppliers and buyers while improving (and maybe overhauling) non-standard interconnections.
Don't miss this webinar on November 13, jointly presented by Wiley and Elemica, to learn about different strategies and solutions that are available to manage the multi channel challenge.
Key Learning Objectives:
In this webinar you learn how having a multichannel strategy can give control back to Customer Services allowing them to move up the value chain. Removing the need for them to be "data entry clerks" and allowing them to be "customer advocates".
You will learn:
- That there is not a one size fits all
- That you will need to enagage with a few partners (one will not work, but you do not need 20)
- That there are SaaS companies who have decades of experience in this space (you don't need a start up)
Who should attend the webinar:
Anyone responsible for Customer Services, Customer Experience or Customer Engagement strategies.
- Customer Services Management
- OTC Process Owners
- Sales & Marketing IT Strategists
Click here for further information and registration!