As customers engage in more multi-channel interactions, having a deep understanding of these journeys is an essential component for the customer service function, and for...
10.09.2019
- Over the last two decades, customers that buy chemicals are increasingly asking suppliers’ customer service to manage their requests through multiple channels - from classic EDI to...
22.05.2019
- Digitalization is a very important topic not only in the chemical industry as a whole, but also in chemical distribution. As Wolfgang Falter states in his article: Customers...
12.05.2016
- A 2015 Accenture study showed that 94% of chemical companies expect to boost their investment in digital capabilities in the next three years to embrace a competitive advantage...
31.10.2014
- Elemica, a leading US-based supply chain operating network provider for the process industries, has appointed Keith D. Schneck as chief financial officer. The new Elemica CFO has...
04.02.2010
- Elemica has announced the appointment of a new management team following the merger with RubberNetwork. "The new team builds on the successful track record of both companies and...
