Strategy & Management

Challenging the Status Quo

Avoiding the Risk of Misallocating Technology Resources

12.05.2022 - Management pays a lot of attention to new ideas and cutting-edge technologies, but most of their resources are consumed by mature legacy technologies that are often not actively and rigorously managed. A visual matrix can help teams understand which technologies offer the greatest long-term potential for businesses.

Most corporate innovation strategies have one thing in common: they focus heavily on breakthrough innovations and novel technologies. There are, of course, good reasons why breakthrough innovations draw senior executives’ attention: If successful, those “big bets” have the potential to transform the way value gets created and distributed in an industry, eventually changing the competitive landscape.

Overinvestment in Legacy Technologies

Yet, this poses a dilemma for many incumbent chief technology officers (CTOs). On one side, the lion’s share of management attention and enthusiasm is taken by new ideas and cutting-edge technologies. On the other side, most resources are consumed by legacy technologies that have accumulated over years and decades. Often, those mature technologies are not actively and rigorously managed. They simply stay the course, absorbing incremental resources that could be shifted into more differentiating assets.

We have regularly seen this at play among well-known firms across different sectors, from fast moving consumer goods to chemicals to auto­motive. These companies tend to overinvest in their legacy technologies. Such investments are often considered a given. The legitimate question of whether investments in incremental technological improvements hold any significant customer value is too often left unasked.

But challenging the status quo is easier said than done. Leaders often hesitate to lay hands on the “holy cows” in the technology portfolio. Why? The reasons companies continue investing additional funds in mature technologies longer than they should are often cultural and political, which tend to transcend rational considerations like strategic differentiation and capital allocation. Mature technologies typically have strong owners and advocates within organizations. Rooted in the status quo, these groups are predisposed to resist change, defending their territory. Furthermore, as these legacy technologies have been around for a long time, their advocates are often some of the most established characters in the company.

 

© Capgemini

The value of nine technologies according to the internal team and the customers. Note: Bubbles represent the nine key technologies with size reflecting the annual investment amount. © Capgemini Invent

 

“Some companies tend to overinvest in their legacy technologies.”

 

Challenging the Status Quo

How then should CTOs challenge the status quo? In our experience, a critical first step is to create awareness within teams through a “visual awakening.”

We suggest applying a simple but powerful visualization matrix: On the horizontal axis, the team — a cross-functional group of business and R&D managers from different units — maps the maturity of their technologies over three phases (emerging, maturing, and mature), with the size of each bubble indicating the annual investment. On the vertical axis, we ask the team to evaluate the differentiation potential, i.e., the strategic edge implicit in the technology, on a scale from one to five.

For many team members this will be the first time they see a comparative picture of the entire portfolio rather than the view of one isolated technology at a time. This helps to correct biases and misperceptions and sets the technologies into a broader strategic context.

After the technologies have been mapped internally, we repeat the exercise with a group of customers, guiding them with a standardized set of questions. Comparing the customers’ evaluation of value against the internal team’s is an eye-opening experience. In many cases, the team overestimates the differentiation potential of their technologies in respect to their customers’ perception.

The Visual Matrix in Action

In the case of a specialty chemical company serving the life sciences sector, the team mapped the nine most resource-intensive technologies along the maturity continuum and then evaluated their differentiation potential. After the exercise, we repeated the mapping with a set of key customers. The result was striking. As shown in the picture below, the chemical company overestimated the differentiation potential of technologies by an average of around 1.5 points, or 30%. For the costliest technologies, the difference was even wider.

Seeing this reality clearly visualized on the matrix triggered a set of tough and emotional discussions, but eventually opened the door to a fundamental reassessment of whether to continue investing in the less differentiating technologies. This was a welcome relief in the face of resource-scarcity and offered routes to financing urgently needed lab positions and equipment.

Reaching consensus on the differentiation potential of their technologies is the first and most crucial step companies need to take when rethinking the balance of their portfolios. Only then should they start discussing how to evolve operations, engage with suppliers and partners for targeted technologies, and ultimately calculate potential benefits for their bottom lines. In the previous example, the team proceeded to a second step of discussions. After aligning on the strategic value of each technology, they identified two clusters: one cluster of the less differentiating technologies where they would look to unlock resources (for example, by outsourcing to, or partnering with, suppliers), and a second cluster of the differentiating technologies to which they would allocate freed-up resources. At the same time, they introduced a process to measure the differentiation potential of each old and new technology periodically, allowing them to keep their portfolio matrix and strategic clusters up to date.

 

“Leaders often hesitate to lay hands on the “holy cows” in the technology portfolio.”

 

Taking a New Perspective

As the example illustrates, the matrix is instrumental to challenge the status quo and to trigger discussions. However, having a good tool is not enough per se. Much of the value comes from shifting mindset and behaviors during the portfolio discussions. Psychological safety coupled with candor are important cultural elements: If people are afraid to criticize, openly challenge others’ views and raise counter perspectives, the status quo will always prevail.

What makes technology-driven companies successful is not just their ability to turn out novel innovations. It is also about their ability to manage the old ones efficiently and effectively. To avoid the risk of misallocating resources, CTOs and their teams can apply this simple but powerful matrix to build a new perspective — a “visual awakening.” This is the foundation for frank strategic discussions needed to overcome the political and cultural tethers to legacy technologies, ultimately leading to better balance in the technology portfolio.

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